My Dire-y 05/09/2015, Update – TaxACT is TaxJAC’T

I am unhappily writing an update to my dire-y entry from 04/15/2015. I just received a letter from the Ohio Department of Taxation informing me of an error in my tax return. Evidently TaxACT reported $0 for line 9 – exemption credit, which should have been $20. So, the result is that I paid the State $15, when I really owed nothing in taxes. So much for their “lowest tax payment” and “correctness” guarantees.

Now, in Ohio, EVERYONE gets at least one exemption for themselves, and the Ohio tax instructions for line 9 – exemption credit state:

” If Ohio taxable income is less than $30,000, multiply your total number of personal and dependent exemptions by $20 and enter on line 9.”

OK, simple and straightforward enough.  Well, my Ohio taxable income was next to nothing since I am on Social Security disability, and my disability income is not taxable income for me, in Ohio. Therefore, my Ohio taxable income was most definitely less than $30,000!  Since EVERYONE gets at least ONE exemption, I therefore obviously qualify for the $20 exemption amount, TaxACT should have included $20 on line 9 of my return….but they didn’t.

Now, if they had made an error on a line in which there were a murky or debatable definition of the correct amount, it would be somewhat understandable. However, this was a cut-and-dry definition, not subject to interpretation, so the error made is such a blatant one. This is such a simple thing, which has been exactly the same for many years, so I am really dumbfounded.

Since I know my tax situation is rather simple (in fact, I usually enter the data manually myself on Ohio eFile), I trusted that a major tax preparation software company would most definitely do it right. I am frankly quite shocked to discover that they allowed such an obvious error slip past. Ya, ya, I know I am supposed to check their work, I don’t want to hear a lecture about it. But really, if I wanted to go to that effort, I would have done it myself. Since I did not care to put that much effort into it, because I don’t HAVE the energy to put into worrying about doing all those calculations manually, I decided to pay someone else to worry about it for me. I put in the correct numbers (which I did) – and it spits out the “guaranteed” lowest amount of taxes possible.  That’s the way it is supposed to work….Ya, right!

Obviously, I will not be using TaxACT any more to do my taxes, and unfortunately, I can no longer recommend TaxACT to anyone else either.

<dripping sarcasm alert>

I just felt such a tremendous burning desire and keen sense of duty and social responsibility to let everyone know exactly what happened.  So, I just HAD to produce this update!

(You know how much I just LOVE to b*tch….well at least you do now!).

Mark

Advertisements

I love comments, I REALLY love reblogs, hint, hint :)

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s